Refund Policy and Shipping

Need To Make A Return?

Hopefully you love everything you have purchased, but if something does not work out, we’re here to help!

Return Eligibility Requirements

Almost all items are eligible for a return, please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping.
    • Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
    • Intimates (i.e. Self Adhesive Bras) and Jewelry
    • Any items marked 50% off or more at time of sale
    • Customized merchandise
    • Gift cards
    • Please note: Items will be shown as final sale when they are put in your cart and will also show up as final sale on the receipt included with your order.

How To Make A Return

  • Return for an exchange:
    • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
  • Return for a refund:
    • Must be postmarked within 10 days of the original order date.
    • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
    • Refunds are refunded back to the original form of payment. If an order is placed using a gift card to pay partially or fully, please note that the refund will go back on to your gift card first.
  • Return for store credit:
    • Must be postmarked within 30 days of the original order date.
    • If using a label provided through our return portal, shipping is free (U.S. customers only). Otherwise shipping costs are the customer’s responsibility.
  • There are two ways to send a return:
    • Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
    • Submit a return request (through our Customer Service Portal) and we will e-mail a return shipping label to you (see below for Customer Service Portal Instructions, U.S. customers only)!
  • When mailing a return:
    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
    • Send returns to the following address:

Contact us and Return Address 

Email. salestumblehill@gmail.com

54 Lilac Drive Lebanon NJ 08833

Phone 908 202 0574 and leave a message

or thru messenger on Facebook salestumblehill@gmail.com

Thank you